SOLUTIONS PROVIDER
OF MULTI-FUNCTIONAL PRODUCTS |
SUPPORT BEYOND…
- Ongoing service and support -
Installation, maintenance, training, and delivery of print and fax cartridges.
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- “One Call” order placement -
One call to order support, service or supplies and available upgrades of printers and faxes.
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- Monthly or quarterly usage reports
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- Computerized customer history
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- The industry's very best average emergency service response time -
2.6 hour average turnaround time for emergency service calls. Calls are dispatched via ADS.
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- Higher technician to machine ratio than other MFP providers.
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- Service technicians dedicated to specific product lines.
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- Our IT staff is comprised of individuals trained and experienced in every network environment: Windows NT, 9x, 2000, Novell, Unix and Macintosh.
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- Accurate Billing -
Our centralized billing department is made up of the industry’s best and brightest. We have assembled the best of the best, with over 18 years experience utilizing the proven industry billing software, OMD.
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