Managed Print Services

digitalMPS-1DigitalMPS is dedicated to helping your company reduce expenses and increase the productivity of your printer fleet. We will give you a single point of contact for all of your printers which will eliminate the time spent dealing with multiple service orders and supply invoices. With a few simple steps, our program will manage your print devices, reduced printer downtime, control spending on supplies, and eliminate waste.

What is Managed Print Services?

A recent study by the Gartner Group determined that the average business spends 1-3% of its annual revenue on document output. As more and more color documents are produced, that expense is expected to increase dramatically. Since most companies have multiple vendors for printing supplies and service, in the end, most companies have no idea what they truly spend on office printing.

GFI can help your company discover the true Total Cost of Ownership of your printer fleet and develop a strategy for managing the associated costs. Since you cannot manage what you don’t know, our process starts by auditing your current situation using a Print Assessment Tool. Your GFI Representative will identify each print device in your offices and, over a 30 day period, determine its average monthly volume. We will also obtain recent service and supply invoices from you. Once the assessment is complete, we will present you with a final report detailing the printers in your office and identifying all of their associated costs.

Printer Fleet Assessment Process

Our Printer Management Team will use a three step process to create the perfect Managed Print Program for you and your business.

Step 1: Collection
First, GFI will gather meter reads and monitor your printers to investigate how they are operating.

Step 2: Verification
Next, GFI will take collected data and verify it by reviewing statistics based on past history as well as invoices for toner and service.

Step 3: Presentation
GFI will present you with detailed audit results including total operating cost per device and total cost of ownership for your entire fleet.

Implementing a DigitalMPS Program

GFI will assign a Printer Management Team who will provide you with an implementation schedule, apply a GFI identification tag to each piece of equipment, and load Online Remote Monitoring software to obtain meter readings and monitor your supply needs. Meters on non-networked devices will be collected manually.

Ongoing Monitoring and Management

Your fleet will be monitored daily for service issues and automatic supply ordering.  In addition, our Help Desk is available is available for fast, remote support.  To keep you informed, GFI will schedule a Quarterly Business Review which includes service history, inventory with monthly volume, and toner usage by device.

How can our Help Desk Support You?

GFI’s Help Desk is here to help manage and maintain your printers and other IT information. GFI’s Help Desk professionals can respond to any issue within a matter of minutes. You can access GFI’s Help Desk via our website, or call our office and our friendly dispatch team will assist you.

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