GFI Digital Reviews
On Demand IT Service &
Customer Support Recognition
GFI Team –
With England departing on Friday, we are now well into the demobilization and restoration phase of World Cup 2026. I wanted to take a moment to share my heartfelt thanks with everyone at GFI Digital for your partnership throughout this extraordinary experience.
Hosting the England and Argentina National Teams for their base camps was a once-in-a-lifetime opportunity for Sporting Kansas City, and it simply would not have been possible without your commitment, professionalism, and countless hours of support. From planning and preparation through the weeks of operations, your team was there every step of the way, responding quickly whenever challenges arose.
What stood out most was the confidence your partnership gave my team. Knowing we had GFI behind us allowed us to stay focused on delivering an exceptional experience for two of the world's premier soccer organizations. our responsiveness, expertise, and willingness to step in wherever needed made our team feel genuinely supported throughout the tournament.
Please share our appreciation with everyone at GFI who contributed to this effort. Your work played a key role in making both base camps such a tremendous success. What a crazy way to kick off the first year of our partnership! I am truly excited about what comes next and look forward to tackling our next challenge together—hopefully one that is a little less complex.
Thank you again for your outstanding work and partnership. Your impact on this experience will be remembered, and I hope we have an opportunity to return the support your team provided to us.
Outstanding Customer Service & Support Recognition
“I wanted to take a moment to express our gratitude to Joseph Kanewske. He has made our recent phone upgrade and switchover to GFI Digital a very positive experience. We had several failed attempts to make changes to our phone system with another company and were very disappointed and frustrated with the poor service and overall lack of engagement with our needs.
Joseph has turned that around for us. This seems to be lining up to be a great partnership, and everything we have requested has been done timely and completely. We are so thankful to be working with Joseph, and we wanted to be sure to make sure he is recognized for his professionalism. We feel now like we are now able to move forward with better patient service and care.
Taking the time to listen to us and walk us through what we needed to know to make these long-needed changes has been very much appreciated.”-Midwest Medical Specialist
Service Team Excellence
“Jonathan McCartin was Very helpful and easy to work with getting issues resolved!”-Bukaty Companies
“Collin Andres was fantastic! He really listened to our concerns and the problems. Problem solved with us, asking questions that we could understand. Was super professional and got everything done in a timely manner.”-Z Hair Academy
“Kevin Huddleston was prompt and efficient with resolving my ticket I submitted.”-Alexander Mechanical
“Evan Miles has consistently shown strong teamwork and technical ability, always willing to step in and handle any challenge that comes his way. He continues to lead by example through his commitment to service excellence every day.” – Daniel Lackey
“Colton Stoddard has made a strong start at GFI, quickly adapting to the ROC engineer role. He’s shown a great attitude, communicates well with clients, and has done an excellent job troubleshooting and resolving technical issues.” Daniel Lackey
“I wanted to give a shoutout to Ed Taylor. We spoke to SMTS today and she said that he is always so pleasant and helpful when working with their team. Thanks to Ed for all the great work!!”-Morgan Narup
Outstanding Customer Feedback
“I would like to recognize the exceptional service, professionalism, and partnership demonstrated by the GFI Digital team throughout our printer implementation project, especially Laura, who did an outstanding job leading and coordinating the engagement from start to finish. From the initial planning phase through final deployment, the implementation process was seamless, well organized, and executed with minimal disruption to our operations. Laura was highly responsive, proactive, and collaborative throughout the project, working effectively with both internal and external teams to ensure a smooth and successful outcome. In addition to the implementation itself, the GFI Digital team coordinated the return and shipment of our legacy printers back to the vendor, assisted with contract cancellation documentation, and helped identify meaningful cost savings for the organization. Your attention to detail, commitment to customer service, and willingness to go above and beyond made the overall experience efficient, smooth, and stress free. Laura’s professionalism, communication, leadership, and dedication to delivering an exceptional customer experience were evident throughout the entire engagement. I sincerely value the partnership and would confidently recommend the GFI Digitalteam to any organization seeking a reliable, customer focused, and results driven printing solutions provider.”-Madison Mutual Insurance Company
IT Shouout
“A big shout out to Jamie Mauck (Technology Alignment Manager) for a bottom of the ninth inning save with American Plastics! Their plant in Tiffin, OH continued to have intermittent network issues that the AMP executive team escalated as needing fixed yesterday. Jamie volunteered to go onsite, left at 4:00 a.m. Tuesday morning to drive 8 hours, and worked for 3 days until the issues were fully resolved. He personified being Accountable, Self-Motivated, and acting with Integrity. With three days of committed effort, he helped turn the relationship around. GFI Digital went from being borderline for our next contract renewal, to a valued and trusted partner who delivered when our customer needed it the most. Thanks, Jamie!”-Will Haynes
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Customer Feedback
“Luke Osborne attended the meeting for Pharmscreen on our behalf to assist with issues we were having. Thanks so much!” Sheet Metal Workers Local 36
“Luke Osborne was fantastic! This was the smoothest new user account set-up we've had. Thank you, Luke!” Wagner Portrait Group
“Dawson Porter did a fantastic job getting my problem fixed quickly.” Medicare Medicaid Advisors, Inc.
“Chase Porter fixed the issue in record time. Very pleased with his service.” Bukaty Companies
“Thanks to Robert Laidley for the quick turnaround time on this request!” Epworth Children and Family Services
“Paul Corbin was incredible! He was very helpful and kind. He explained what he was doing and why he was doing it. Best ticket interaction I've had.” PATH Inc
“This company has been life changing for my family. I am blessed to work for such an amazing company. From the top down everyone works hard to be the best in the industry.”
-Tyler Beck, Sales Representative
“GFI Digital set up both our stores with new printers that we now lease. There's no toner to order or calling another country on a help line. They come fix or replace it the same day, within hours, saving us time and money. Love them. Networking will be next!”
-Bryan Kiefer (customer)
“We have been a GFI customer for many years now and I can honestly say they have the best service in the business! They value relationships and take the time to get to know their customers. We just signed another contract with GFI and plan to continue doing business with them for years to come!”
-Ashley Sansone-Mcgrath, customer
