About a year and a half ago, I was tasked with finding a new vendor to provide our copy and managed print services because the product we were currently using was anything but reliable and the service and support nowhere near acceptable for our needs.
During the initial process, Kelly came out to evaluate our needs and draw up a proposal. During this time she talked about all of the things that she as our rep would be doing to ensure that we were happy with the services provided as well as what made GFI Digital stand out from the competition.
[GFI Digital] has been there any time I have asked and the service provided by the technicians has been everything she said it would be and more. They always arrive quickly. They almost always have the parts they need on their truck and always do a full check and clean of the machine while they are here.
As far as the machines go, we decided to go with the Sharp MFD’s and could not be happier with the decision. Our staff love the quality of the devices and the fact that they are easy to use and are very reliable with amazing print quality all have helped us to do more with the machines, bringing several print jobs back in house which allows for faster turnaround, lower cost, and more flexibility. Having used MFDs by other companies such as Lanier, Xerox, and HP, I can say that the Sharp machines can hold their own on all counts and I am confident that they were the right choice for us.
Thank you and your entire team for meeting expectations that I was not sure were possible to meet.