At GFI Digital, we are passionate about customer service. First Call Effectiveness is just one way we measure just how satisfied our customers are! We figure and report our technicians’ First Call Effectiveness monthly through a detailed formula based on our results in service. We have consistently exceeded the industry benchmarks in service as a Pros Elite Dealer since 2008. In June of 2021, the GFI Digital service team recorded the HIGHEST First Call Effectiveness in our company’s history! Congratulations to our entire service department on this achievement!
What it means to you:
When copier service is necessary, our technicians arrive equipped with the knowledge and parts to manage the issue. They are also trained and incentivized to carefully and proactively perform preventative maintenance while there. This ensures our machines stay up and running in their best capacity!