Unified Communications

Streamline Business Communication with GFI Digital’s Unified Communications as a Service (UCaaS)

A Smarter Way to Connect Your Teams, Customers, and Technology

At GFI Digital, we understand the speed of business never slows down. That’s why we’ve launched a powerful Unified Communications (UCaaS) platform that transforms the way your teams collaborate—whether they’re in the office, remote, or on the go.

With GFI Digital’s UCaaS solutions, you get everything your business needs to stay connected: business phone systems, video conferencing, team messaging, mobile integration, and more—all delivered through a single, secure platform.

Elevate is an easy-to-use cloud-based communication platform that helps employees to be more productive and collaborative. Our UCaaS system includes a full-featured phone system combined with chat, web/video conferencing, and file collaboration and backup capabilities.

What is Unified Communications as a Service (UCaaS)?

UCaaS is a cloud-based communication model that replaces outdated, on-premise phone systems with a modern, integrated platform. It allows your employees to:

Make and receive calls from any device
Host high-quality video meetings
Chat with colleagues in real-time
Share screens and files securely
Collaborate more efficiently across departments and locations

All with the reliability, flexibility, and security your business demands.

Why Choose GFI Digital for Unified Communications?

We bring together industry-leading technology with our unmatched service and support. Here’s what sets us apart:

All-in-One Communication Platform
Consolidate your voice, video, messaging, and file sharing into one intuitive system powered by top-tier technology partners like Cisco Webex.
Work From Anywhere
Enable your team to stay connected and productive—whether they’re at home, in the office, or traveling—on any device.
Seamless Integration
Easily connect with your existing systems and workflows, including Microsoft Teams, CRMs, and other business tools.
Reliable, Scalable & Secure
Built for businesses of all sizes, our UCaaS platform offers enterprise-level security, 99.999% uptime, and the ability to scale with you.
Local Support with National Reach
As a trusted Missouri-based technology partner, GFI Digital provides personalized implementation, training, and 24/7 support—wherever you operate.

Key Features of GFI Digital’s UCaaS Solutions

Cloud-based business phone systems
High-definition video conferencing
Team messaging and collaboration
Voicemail-to-email transcription
Auto-attendant and call routing
Call recording and analytics
Mobile and desktop app integration
Full compliance and data encryption

✅ All-in-One Cloud Phone System

VoIP-enabled voice calls from desktop, mobile, or tablet
HD audio with call forwarding, transfer, and voicemail to email
Auto-attendants, hunt groups, and call routing

Instant virtual meetings via Webex
Screen sharing, meeting recording, and whiteboarding
Seamless meeting access from any device

HELP DESK

The backbone of GFI Digital’s unique Managed Network Services support is our Help Desk housed within our Network Operation Center (NOC). To manage and maintain technology, almost all large organizations have a NOC that contains help desk professionals using the latest advanced technology to manage IT resources and devices.

However, most small and medium size businesses cannot afford to acquire such technology or staff it with the required professionals. GFI Digital can help! We have invested in a team of experts who are available to your business within minutes, guaranteed.

With our live help desk, you will speak with a local network engineer at GFI Digital’s Network Operating Center. Our engineers can take remote control of your workstation to diagnose and repair your computer issue instantly while you watch. In most instances, your issues are solved in minutes.

📹 HD Video Conferencing

💬 Team Messaging & Presence

Real-time messaging with file sharing and reactions
Presence indicators (available, busy, in a meeting, away)
Create dedicated team channels and threads

🌐 Anywhere Access with Mobile & Desktop Apps

Stay connected from any location or device
Mobile app for on-the-go calling and chat
Consistent experience across platforms

🔒 Enterprise-Grade Security & Compliance

End-to-end encryption for all communications
Role-based permissions and data loss prevention (DLP)
HIPAA, GDPR, SOC 2, and other compliance support

📊 Call Analytics & Reporting

Track call volumes, durations, and performance
Monitor customer service levels and team productivity
Custom dashboards and usage insights

🔗 Seamless Integrations

Connect with Microsoft Teams, Outlook, Salesforce, and more
Sync calendars and contacts for smarter communication
Optional CRM and Helpdesk integration

🛠️ White-Glove Onboarding & Support

Personalized setup by certified GFI Digital experts
End-user training and adoption strategy
Ongoing 24/7 tech support and dedicated account management

🔁 Scalable for Any Size Business

Add or remove users with ease
Works for small teams or multi-location enterprises
Pay-as-you-grow pricing

EMAIL SPAM FILTERING

Our award-winning hosted spam filtering will block spam, viruses, phishing schemes, offensive content, hacking attacks, and other threats. Spam is filtered before going to your network, keeping your on-site network resources from being impacted in any way. You can be assured of receiving all valid emails with the most accurate spam filtering possible.

Ready to Upgrade the Way Your Business Communicates?

Don’t let outdated phone systems hold your business back. With GFI Digital’s Unified Communications as a Service (UCaaS), you get all the tools your team needs to connect, collaborate, and thrive—anytime, anywhere.

Whether you're managing a remote workforce, scaling your operations, or improving customer experiences, our expert team will design a solution that works for your business, not just any business.

Managed Network Customers can reach our team of Engineers in 3 ways:

1. Locate this Icon at the Bottom

of your screen then Click on it &

Select "Create Service Ticket".

2. Email digitalnethelp@gfidigital.com

3. Call Support Line 1.877.434.0012 & Select option 5

Using the Helpdesk app is the most efficient way:

“This company has been life changing for my family. I am blessed to work for such an amazing company. From the top down everyone works hard to be the best in the industry.”

-Tyler Beck, Sales Representative