The team at GFI Digital is pleased to officially announce we have received the Ricoh Circle of Excellence Certified Dealer award for 2019. The service managers were presented with this award at the Service Manager's meeting on Tuesday in Jefferson City. Ricoh representative Ed Jamrog, Technical Support Manager, Wayne Butterfield, Regional Service Support Manager & John Spillman, Dealer Business Manager presented the award. This award recognizes outstanding service & support in accordance with Ricoh’s guidelines.
We have exceeded the Ricoh guidelines in the following areas:
Use of Genuine Parts & Supplies
Hardware & Solutions Training
Relevant Industry Certifications
Service Organization Structure
Field Staff & Help Desk Productivity & Efficiency Measures
Customer Satisfaction Measurement Process & System
Effective Utilization of Ricoh Resouces
Business Plan Management & Process Improvement
We are PROUD of our team and happy we can continue to provide our customers with service excellence.