Why Our Service Vehicles Are Always Stocked
At GFI Digital, we practice and strive for what is known in our industry as First Call Effectiveness or "FCE.”
This is measured as a percentage. It pertains to our ability to fix copier and printer issues the first time we come on-site, as opposed to having to order parts and come back later.
We stock parts for your machines on our service vehicles and keep an inventory. This inventory is supported by a 38,000 sqft. state-of-the-art warehouse distribution and service center located in St. Louis.
First Call Effectiveness also means our service technicians are going to do a complete check of the machine being serviced, perform any upcoming maintenance, and replace any wearing parts while they are there to keep you up and running even longer.